How The Spice People Streamlined Operations and Boosted Efficiency with Supply'd

The Spice People, a renowned Australian supplier of premium spices and seasonings, has significantly improved its operational efficiency and customer service with the implementation of Supply'd. By enabling their sales representatives to place orders directly from the road, The Spice People has streamlined the ordering process, ensuring faster response times and better customer engagement. Sales reps can now enter orders, track customer preferences, and access up-to-date stock information, all while on the go, creating a more flexible and responsive sales team.

To further enhance the customer experience, The Spice People implemented Supply'd Lite for online ordering, allowing customers to place orders directly through the platform. This user-friendly interface ensures that customers can easily browse product ranges, make purchases, and track their orders at their convenience, improving satisfaction and reducing reliance on manual order-taking. The seamless integration between the online orders and the backend systems helps The Spice People maintain accurate stock levels, enabling faster fulfilment and reducing the chance of errors.

In terms of production, The Spice People has gained better control over costs and processes with Supply'd’s advanced batch and labour tracking features. The ability to track production runs in real-time, from raw ingredients to finished products, has provided them with precise cost of goods calculations. By capturing detailed information about each batch, The Spice People can now more accurately determine profit margins, adjust pricing, and optimise production schedules, all of which contribute to a more profitable and efficient operation.

Finally, The Spice People has improved its warehouse operations with Supply'd’s scanner-based pick and pack system. This has drastically increased both pick and pack efficiency and accuracy, ensuring that the right products are picked for each order with minimal errors. The system allows for real-time updates to inventory levels and order status, providing full visibility into stock movement and order fulfilment. This streamlined process not only reduces labour time but also enhances customer satisfaction by ensuring that orders are picked, packed, and shipped accurately and promptly.